Shipping & Return Policy

Purchases are shipped from our warehouse in Noida, Uttar Pradesh – India, by courier. Please allow the following number of days from receipt of your order:

India Wide – 3 to 5 business days

Order deliveries will be made between 9am – 8pm Monday – Saturday. Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative, i.e., a family member, colleague, neighbor, etc.

Qais Luxe takes no responsibility for goods signed by an alternative person.

Qais Luxe is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of checkout and consumers will know about this before making payments.

Email: shop@tryqais.com
Whatsapp: +91-9329344110

(Monday-Saturday 10:30 AM - 7 PM)

Return & Refund Policy

Return Policy:

Qais Luxe wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

The customer should contact our customer care within 24-48 hours in the event they receive a damaged/broken/leaked product.

In extreme cases of damaged product delivery (leakage/broken/missing items) due to transit, a refund/exchange can be initiated after a thorough verification of the refund policy.

Our products contain active natural extracts and ingredients, and damages due to neglect, improper usage, or wrong application will not be covered under this policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ingredient, and you are advised to do a patch test as cautioned in every product.

Refund Policy:

Qais Luxe is not responsible for any damage after the delivery of the products.

An unboxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damage/incorrect product.

In case of a refund to be claimed, kindly contact our customer care on +91 9329344110 or write to us at shop@tryqais.com with the necessary images and videos related to your claim with the subject line “Refund For [Order Number]”.

In case of a package being tampered/damaged/defected, kindly refuse to accept the package from the delivery partner on the spot.

Contact the customer care on +91 9329344110 if the order is marked as delivered and is not received by the customer within 3 days of the product being marked delivered. No refunds shall be made post this period.

The amount of the refund does not include the delivery charge as they are non-refundable by delivery partners.

Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.

A claim for a refund should be made within 24 hours of order delivery with the details.

If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Qais Luxe.

Qais Luxe will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.

Cancellation Policy:

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

Orders cannot be cancelled once shipped from the warehouses, and an amount of ₹75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).